Joey's Lawn Care ("we", "us", or "our") operates this website, powered by Get ResQ Ltd. (and its subsidiaries and affiliates, collectively "ResQ") as our technology platform and data processor. This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information through this website and in connection with our services. Your privacy is of great importance to us.

1. Information We Collect

1.1 Information you provide to us

When you visit this website you may choose to provide us with information in order to request services, contact us, or obtain additional information. In connection with the foregoing we may collect your:

Name
Phone number
Email address
Service address or location
Details about the service issue or request
Any other information you choose to include in a message or inquiry

If you choose to correspond with us through email or a contact form, we collect the content of your messages together with your email address where applicable and our responses.

1.2 Information collected automatically

We also collect information automatically when you visit or interact with this website, such as Internet Protocol (IP) addresses and standard browser information. This information is logged to help diagnose technical problems and to administer the website in order to constantly improve the quality of our services.

Technologies such as cookies, beacons, scripts, and tags are used by us and our third-party partners. These technologies are used in analysing trends, administering the website, tracking users' movements around the website, and gathering demographic information. You may be able to control cookies through your browser settings. See Section 1.3 for more detail.

1.3 Cookies

When you interact with this website, our web server sends a cookie to your computer. Cookies are files that web browsers place on a computer's hard drive and are used to tell us whether users have visited the website previously. Standing alone, cookies do not identify you personally. They merely recognise your browser.

Cookies come in two forms: session and persistent. Session cookies exist only during an online session and disappear when you close your browser. Persistent cookies remain on your computer after you have closed your browser and include a unique identifier for your browser.

You can set your browser to block cookies or to notify you before a cookie is set. Users who disable their browser's ability to accept cookies will still be able to browse this website.

2. Third-Party Services We Use

2.1 Google Maps

This website uses Google Maps to display interactive map embeds. Google Maps may collect your IP address and location data when you interact with the map. This is governed by Google's Privacy Policy.

2.2 Umami Analytics

This website uses Umami, a privacy-focused analytics service, to collect aggregated, anonymised data about how visitors use the site (e.g., page views, referral sources). Umami does not use cookies and does not collect personally identifiable information.

3. SMS Communications

We may send you automated SMS messages related to your service request, appointment scheduling, or service updates. Message frequency varies. Message and data rates may apply.

We do not share your phone number or SMS consent information with third parties for marketing or promotional purposes. Information sharing with subcontractors in support of our services is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

To opt out at any time, reply STOP to any SMS message you receive from us. Reply HELP for assistance.

4. Use of Information

We use the information that we collect to respond to your service requests, provide the requested services, manage our relationship with you, and continuously improve the services we offer. We may also use your information to contact you regarding the services you have requested.

Under the GDPR (where applicable), you have the right to access your personal information, rectify inaccurate information, erase your personal information, restrict processing, object to processing, and request data portability. To exercise these rights, please contact us at privacy@getresq.com.

5. Sharing of Personal Information with Third Parties

5.1 Technology Platform

This website is powered by Get ResQ Ltd. ("ResQ"), which processes personal information on our behalf to deliver the website and facilitate service requests. ResQ acts as a data processor under our instruction and may engage sub-processors to assist with these activities.

5.2 Service Providers

We may employ other companies and individuals to perform tasks on our behalf, such as service delivery, database management, web analytics, and general improvement of the services, and as a result, may need to share your information with them to provide these services. Unless you consent otherwise, such third parties do not have any right to use the personal information we share with them beyond what is necessary to assist us.

5.3 Business Transfers

We may choose to buy or sell assets. In these types of transactions, personal information may be one of the business assets transferred. If we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information would be one of the assets transferred to or acquired by a third party.

5.4 Protection of Our Rights and Others

We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or a court order; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of our business, our employees, our users, or others.

5.5 With Your Consent

We may share your personal information for other purposes with your explicit consent.

6. Transfer of Personal Information

This website is powered by ResQ (Get ResQ Ltd.), which may process and store personal information outside of your country of residence, including in the UK, Canada, and the United States. By providing us with personal information, you agree to this transfer, storage, or processing. We take steps reasonably necessary to ensure that your information is treated securely and in accordance with this Policy regardless of where it is processed.

7. Legal Basis for Processing

Joey's Lawn Care is the data controller responsible for your personal information collected through this website. Get ResQ Ltd. processes personal information on our behalf as a data processor. When we process personal information outside of the European Economic Area ("EEA"), we process personal information with consent except where otherwise permitted or required by law.

In connection with our activities as a controller in the EEA, we rely on one of the following legal grounds as appropriate:

To enter and perform a contract with you or to perform any steps you require from us before entering into a contract.
To pursue our legitimate business interests in establishing, managing, or concluding our business relationship with you.
Where you have specifically consented to us processing your personal information.
To comply with our legal obligations and establish, exercise, or defend our legal rights.

8. Your Rights

You may request access to, or correction of, your personal information in our custody or control by making your request in writing as described in the Contact Us section below. We may need to verify your identity before searching for or providing you with personal information or making corrections.

You may also have the right, in specified circumstances, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to request a copy of the information you have provided to us for your own purposes, or to lodge a complaint with a commissioner or supervisory authority.

California and other US state residents: California (CCPA/CPRA), Virginia, Colorado, Connecticut, Texas, Oregon, and other US states have enacted privacy laws granting residents rights over their personal information, including the right to know what we collect and how we use it, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights under applicable state law, please contact us at privacy@getresq.com. We will not discriminate against you for exercising any of these rights.

Canadian residents have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. You may withdraw consent to our collection, use, or disclosure of your personal information at any time, subject to legal and contractual restrictions.

9. Children's Privacy

Only persons who are age 18 or older have permission to access our services. Our services are not intended to be used by anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you learn that your child has provided us with personal information, please contact us.

10. Security and Retention

We have implemented reasonable physical, organisational, and technological security measures to safeguard the personal information in our custody or control. These include safeguards to protect personal information against loss or theft, as well as unauthorised access, disclosure, copying, use, or modification.

Personal information is maintained on our servers or those of our service providers and is retained in accordance with our record retention policies, which are established taking into account privacy law requirements, the purposes for which the information was collected, and our business purposes.

11. Third-Party Sites

This website may contain links to other websites. We are not responsible for the privacy practices or the content of these other websites. You will need to check the policy statement of these other websites to understand their policies.

12. Changes to This Policy

We may amend this Policy from time to time. If we make material changes to this Policy, we will notify you by posting an announcement on this website. You are bound by any changes to the Policy when you use the website after such changes have been posted.

13. Contact Us

Questions regarding this Policy or the practices described herein may be directed to ResQ's Privacy and Security Officer:

Get ResQ Ltd.
Attn: Privacy and Security Officer
18 King Street E, Suite 700
Toronto, Ontario M5C 1C4
privacy@getresq.com

You may also contact Joey's Lawn Care directly through the contact information listed on this website.

Last Updated: April 20, 2026